Collections Checklist: How to collect past-due accounts

While having a small accounts-receivable balance indicates good financial management, (around 1.5% to 2.5% of your gross income), collecting past-due balances is a displeasing aspects of business. Studies show that 75% of receivables that are 3 months delinquent are paid. However, this number drops to 56% after 6 months. Therefore your delay in collecting past-due accounts will reduce your chance of receiving payment. This checklist should help you reduce the stress of collecting past-due accounts:

  • For example, offer a 2% discounts for accounts paid within 10 days rather than 30 day.
  • Encourage customers to pay sooner by offering discounts for early payments. Most clients pay their bills and will pay if they have the funds.
  • After 30 days of no payment, add a service charge. Contact your attorney to ensure that you do not exceed your state’s usury statutes and federal law.

Step one:

Make a personal visit to the customer to discuss past-due accounts. Remember, that you value the client-relationship. Call your customer when personal visits are not possible. Appeal to your customer’s business sense while respecting the valuable client relationship. For example, try “I’m the smallest of the smallest. I can’t play the role of bank because I am so small.” When you talk with your customer, offer some solutions. Give your client a way out of this uncomfortable situation.

Step two:

Play “good cop/bad cop”. Ask your secretary or partner to call on your behalf. Ideally, the client will be so grateful to talk to you, the “good cop”, that he/she will settle the account so they will not have to talk with the “bad cop”. This allows you to maintain the client relationship, while collecting your account.

Step three:

Send a series of reminder letters. The first letter should include the following statements:

  • concern that your valued client has allowed his/her account to lapse
  • acknowledge your goal of providing high-quality services
  • you are aware of his/her delinquent account status
  • contact you promptly or his/her credit status is in jeopardy (include your contact information)
  • the total amount due
  • pay this amount to avoid sending the account to a collection attorney. Say, “we regret having to take this action, but must do so”
  • Thank you in advance for settling this matter



Your subsequent letters should include several choice boxes:

  • I am sending a check on _________
  • This is part of the bill to show good faith
  • Here’s the whole amount; now stop calling me



Step four:

File suit in small claims court. In Philadelphia, the maximum amount allowed for small claims is $10,000. Corporations and associations with less than a $2500 claim do not need an attorney to represent them in small claims court. If the past-due amount is more than allowed by the small claims court, then contact your attorney to file a lawsuit to collect the account.

Follow these steps and you should be able to collect your past-due accounts while preserving your customer relationship.

Sharmil McKee | Business Lawyer | blog@mckeeoffice.com

 
 
 
 
 
 
 

 

Snow and Business: start shoveling

Over 25 inches of snow fell in Philadelphia between February 5th and 6th.  If you own property in Philadelphia, you have 6 hours from last snow fall to shovel and clear your sidewalks.  Philadelphia Municipal Code 10-720.  The code requires you to clear a path atleast 30 inches wide.  If you fail to do so, you may be fined $50.  If you do not pay the violation within 10 days you may be penalzied from $100 to $300, and a judgment may be entered against you.  Code 10-719.   Even if you are leasing the property, you are responsible for removing the snow, unless your lease states otherwise.

Sharmil McKee | Business Attorney | blog@mckeeoffice.com

Identity Theft and Company Responsibility

URL: Federal Agencies Issue Frequently Asked Questions on Identity Theft Rules

I believe that eventually companies will be held liable for identity thefts; particularly if the personal information was stolen from a company. A court, or jury, will eventually decide that a company has a duty to protect personal identity data, and failing to prevent the theft of that data is negligence.

So, how can a company protect itself? Follow the advice and recommendations of a federal agency. Incorporate these recommendation into your standard operating procedure. Enforce compliance and develop a quality/assurance test to ensure compliance.

Seminar: How to Get on a Board?

The Center for Corporate Governance and Directors & Boards Magazine
Present

EVIDENCE & PERSPECTIVES SERIES:
“How to Get on a Board?”
January 26, 2010

Serving on a board of directors is an honor and a tremendous responsibility. It is the preeminent recognition of one’s experience, accomplishments and capabilities and of an individual’s potential to contribute to the strategic goals of an enterprise. Boards seek qualified individuals who demonstrate sound judgment, high ethical standards and the ability to work in a collegial fashion even when not in agreement.

Becoming a board member requires a large investment of time to network and obtain specialized knowledge to understand best practices in corporate governance. Our panel of experts will provide practical advice that will increase your chances of being chosen to serve on a board and your ability to perform successfully.

Our panelists, James Kristie, Editor and Associate Publisher of Directors & Boards, Steve Zarrilli, Senior VP and CFO of SafeGuard Scientifics, Inc, and Theodore L. Dysart, Managing Partner, Heidrick & Struggles will provide valuable insights from their unique perspectives on obtaining a board seat. This program will be moderated by Dr. Ralph A. Walkling, Stratakis Chair and Executive Director of the Drexel University Center for Corporate Governance.

Agenda

7:30 am – 8:00 am Breakfast
8:00 am – 9:00 am Program and Q&A

“Top of the Tower”
1717 Arch Street
50thFloor
Philadelphia, PA 19103

Registration for this event is $25 per person.

For questions or more information please contact:
Tamika Washington
(215) 895-4920
TamikaW@Drexel.edu

We are in better shape than we thought

We are in better shape than we thought

The Philadelphia Business Journal is reporting that the U.S. economy shrank at just 1 percent the second quarter, beating analysts’ expectations and providing fresh evidence that the effects of the economic downturn are weakening.

The GNP is a measure of the value of all goods and services produced in the United States. This is important news, because analysts expected our GNP to fall 6% or more in comparison to our GNP last quarter.

What does this mean for small business owners? Now is the time to re-examine your GNP. Look at your key metrics that measure profitability. While you may not have increased your revenues, have you reduced costs or increased efficiency? Do you have enough prospective clients in the pipeline? Have you reduced your risk by purchasing an insurance policy or adopting standard operating procedures promoted by your professional organization.

Update: Here is a business doing well during the recession. Miller Coors, like our GNP, has lost 1% of its market share. However the Philadelphia Business Journal is reporting that the company is saving over $500 million dollars by improving efficiency.

Good Luck.

Sharmil McKee
Business Attorney
blog@mckeeoffice.com

McKee Law Office
Philadelphia, Pennsylvania
215-242-5260

www.mckeeoffice.com

All in the Family Business: Can the President do that?

I received this legal question by email:


We own a family business, an 

S corp. Two brothers are equal share holders. We have a Board of Directors with three directors. We have three officers; One of the officers is also a 50% shareholder. The Wife of the Pres. who holds no office was printing financial reports and taking them home where the 2 of them would discuss them. She did not stop, so we limited her computer access to no report viewing. We are 2 members of the Board of directors, the VP who has 50% of shares, and the Sec/Trea. Do we have the authority to over ride the Pres, who is also a 50% shareholder? We met as a Board and voted 2 for the restriction to continue and 1 against it. He says that since he is the Pres. we are not allowed to do anything he doesn’t agree with. Is that true? How should we proceed?
 

This is how I responded:


What do your company’s by-laws say about voting?  You have two classes of votes–shareholders and directors. Shareholders and Directors are completely different; they have  different roles within a corporation.  Generally the shareholders only vote on major events, such as selecting the board of directors, whether to file bankruptcy and whether to dissolve the business.  The Board of Directors, generally, votes on day-to-day issues, such as whether to lease a new building or whether to file the taxes as an S-corporation.  Under the Pennsylvania Code, each director has one vote.  However, your by-laws may have a different voting structure. 

If I assume that your corporation does not have by-laws or the by-laws do not discuss voting, then your corporation is governed by the Pennsylvania Corporation Code.  Under the Code, each director has one vote.  To authorize a business transaction, majority of your directors must be present at the meeting, and majority of the present directors must vote in favor of the transaction. 

You may notice that I did not list officers as a class of voters.  Unless your by-laws or resolutions provide otherwise, officers do not have voting rights.  The Pennsylvania Corporation Code does not give officers any voting rights.  Officers are the President, Secretary, and Treasurer, (any other position your directors choose to create).  Officers only do what the Directors instruct them to do.  They do not have more powers than the Directors.

 

So I recommend the following:
First, read your by-laws. It should answer your question about whether the President has a super-majority vote.


Second, if your shareholders never adopted by-laws, then read the Pennsylvania Corporation Code. Based on the information you provided, the board legally voted to continue the restriction of viewing financial reports.   Hopefully, the Secretary recorded the minutes, and the resolution was written, adopted, and signed.  The President, as an officer, is bound by the resolutions passed by the board.


As a side note, the President is also a shareholder. He can call a special share-holder meeting.  The shareholders may decide to appoint new board members. 

 

Rest assured, your situation is common among small, closely-held corporation.   It is something my office sees often, because most of our clients are small, closely-held corporation.  Under these circumstances, putting the law aside for a moment, I recommend a negotiation and brainstorming session.  Clearly, the President is unhappy with the way he is getting the financial information.  On the other hand, you are concerned about financial decisions being made without the board’s involvement.  Perhaps, you can compromise and meet in the middle.  There are thousands of solutions; your board just needs to find the solution that fits.
 

 

Sharmil McKee
Business Lawyer
 
McKee Law Office
245 W. Allens Lane
Philadelphia, Pa 19119
215-242-5260 (office)
1-877-273-0749 (toll-free)
Skype Us! (mckee.law.offices)
http://www.mckeeoffice.com

Insurance: A Contract for Careful Consideration

A recent court case reinforces the importance of carefully reviewing contracts, including even routine insurance policy renewals, before signing them. Insurance policies and renewals are contracts also and parties are bound by their words and obligations.

An example: IRPC purchased fidelity bonds from Reliance Insurance for $750,000 of coverage. The bonds were first effective from 1996 to 1997. Each year from 1997 to 2000, IRPC renewed them. In 2000, IRPC discovered that its controller, Mr. Briefer, had embezzled $5.1 million from IRPC between 1994 and 2000. IRPC filed four claims with Reliance for the losses it suffered each year between 1997 and 2000, on the grounds that each renewal of the bond constituted a separate policy. IRPC relied on past court decisions to support its position. Reliance sent IRPC one payment of $750,000, explaining that Mr. Briefer’s actions formed a single loss subject to a one-year term limit of insurance. When the parties could not reach an agreement, IRPC filed suit.

The Pennsylvania Superior Court ultimately agreed with Reliance. When a party has in place a one-year term insurance policy and continuously renews it, a single continuous bonding scheme results and the insured may recover only per single policy limit.

This is a change in the law. Prior to this decision, the renewal of an insurance policy constituted a separate and distinct contract for the period of time covered. In IRPC’s case, instead of relying on previous court decisions as the company hoped, the Court examined the bond agreement itself to determine whether the parties intended the renewals to become a new contract each time. Unfortunately for IRPC, the bond agreements contained the clause, “no limit of insurance cumulates from year to year or period to period.”

When resolving a contractual dispute, then, the Court will first review the language of the parties’ agreement to determine the parties’ intent. Only if the contract is ambiguous will the Court look to prior court decisions for guidance in dispute resolution.

So, the lesson in IRPC’s case is that, as with all contracts, the written word in insurance trumps all else. The lesson for the rest of us? For you? Carefully
read your insurance policies, including the renewals, to be sure they reflect your true intentions!

Sharmil McKee | Business Attorney | blog@mckeeoffice.com

Small Law Firm overcharged $1 Million dollars

Small Pa. Law Firm Hit With $5.2M Overbilling Judgment | ABA Journal – Law News Now

This is one reason you should never ignore a lawsuit. Even if a creditor claims that you owe a certain amount, you have the right to challenge that figure. In this case, the foreclosed homeowners were overcharged for attorney fees. And the Philadelphia Court ruled against the attorney charging the fees.

Also as a side note, I hope this decision also causes you, as a business owner, to question your attorney about his or her fees. Ask for a budget before he or she begins the project. And do not assume that because your attorney owns a small or mid-sized firm, that his or her fees are reasonable.

Sharmil McKee
Business Lawyer
 
McKee Law Office
245 W. Allens Lane
Philadelphia, Pa 19119
215-242-5260 (office)
1-877-273-0749 (toll-free)
Skype Us! (mckee.law.offices)
http://www.mckeeoffice.com

Wall Street Journal to become a free website

Newspaper (Murdoch Intends to Make WSJ’s Web Site Free)

The Wall Street Journal’s subscriber-based web site will likely be converted to a free web site once the acquisition of Dow Jones & Co. is complete, News Corp. Chairman Rupert Murdoch told shareholders in Australia Tuesday.

Do you have a legal question? We offer free consultations regarding this and others legal issues.  Call today or chat online, privately, with an attorney every Monday through Friday from 8 a.m. to 8 p.m. at www.mckeeoffice.com
 
 
Business Lawyers
 
McKee Law Office
245 W. Allens Lane
Philadelphia, Pa 19119
215-242-5260 (office)
1-877-273-0749 (toll-free)
Skype Us! (mckee.law.offices)
http://www.mckeeoffice.com

Philadelphia Company, Deb Shop, sold for $395 Million

Deb Shops sale is final | $publication | 10/24/2007

Deb Shops sale is final

INQUIRER STAFF

The deal to sell Philadelphia-based Deb Shops Inc. to a private equity group is complete, the companies announced today. Lee Equity Partners L.L.C. bought the Deb Shops, which sells clothing for juniors, for $395 million. Deb Shops operates 347 stores in 43 states under the Deb and Tops N’ Bottoms names.

Business Lawyers
 
McKee Law Office
245 W. Allens Lane
Philadelphia, Pa 19119
215-242-5260 (office)
1-877-273-0749 (toll-free)
Skype Us! (mckee.law.offices)
http://www.mckeeoffice.com